Tech

IT Support Engineer

Dubai
Work Type: Full Time
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Roles and Responsibilities

  • Resolve user support tickets and provide hardware/software assistance onsite.
  • Monitor, maintain, and troubleshoot networks and IT infrastructure.
  • Ensure IT security, backup, and disaster recovery protocols are followed.
  • Maintain documentation of IT systems and procedures.
  • Maintain IT assets.
  • Be available for urgent 24x7 on-call support when required.

Desired Candidate Profile

  • Bachelor’s degree in Computer Science or related field (mandatory).
  • 3–6 years of IT support experience; FMCG/Retail experience is a plus.
  • Strong knowledge of networking, servers, hardware, and end-user support.
  • Basic knowledge of ERP systems and databases.
  • Experience with firewall management (Fortinet preferred).
  • Certifications like Fortinet, CCNA, CCNP are an added advantage.
  • UAE driving license is an advantage.
  • Proactive, detail-oriented, and strong problem-solving skills.
Preferred (Nice-to-Have)
  • Work in a dynamic FMCG/Retail environment.
  • Exposure to ERP and database systems.
  • Opportunity to manage and improve IT infrastructure proactively.

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